Managed IT Services in Charlotte NC

Maximize Your Business Technologies

BrightFlow Technologies offers managed IT services in Charlotte NC that eliminate the hassles of working with broken, unreliable, or inefficient technology. Our managed services forecast potential issues before they become a problem for your organization. Our goal is to minimize downtime and maximize your efficiency all while providing outstanding tech support. We partner with your business resources no matter if they are onsite or in the cloud. An investment in a managed service improves efficiency, infrastructure security, and creates and maintains flexibility for your operation.

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Are Managed IT Services Right for Your Company?

Every day, Brightflow Technologies discusses the unique positions growing businesses are in to expand their services in a digital world. The digital landscape has so many challenges that a company, many times, doesn’t know where to begin. If your company needs IT expertise without the IT department price tag, then managed services are the best option for your operations. Here are some of the advantages of our IT services:

  • Implement the right applications for your business
  • Gain access to a dedicated support team with multiple skill sets
  • Proactive protection of your dat
  • Onsite or Cloud services

If your company is experiencing the following problems or you don’t know the answer, then give us a call:

  • Your company doesn’t have a security plan
  • Your company is uncertain of your digital exposure to security risks
  • Your systems are not slow your productivity daily, or worse, are not responsive
  • Your systems do not fit your business needs perfectly

More Benefits of Our IT MSP in Charlotte

Flat Monthly Fees

With our managed services, your business will receive all the IT services and IT support you need at an all-inclusive monthly fee.

DEDICATED SUPPORT cybersecurity for business

Dedicated Support

Our tech specialists are available both onsite and remotely to provide IT solutions as well as answer any questions you have along the way.

FAST RESPONSE TIMES IT SERVICES

Fast Response Times

Whenever you need us, we’ll be there. Our dedicated team guarantees a 15-minute response time.

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Our Managed IT Service Offerings

Business Continuity Services Charlotte NC

Every business is vulnerable to disaster. Let BrightFlow Technologies protect your information with file protection, network and systems monitoring, and data backups so that you are protected from whatever may come your way. Our IT management applications can monitor computer usage while also ensuring your sensitive data is safe and secure, whether onsite or in the cloud. With managed services, you won’t have to wonder if your business is protected. Get great tech support and peace of mind today!

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IT Consulting Charlotte NC

We’re not an IT vendor, but a team of professionals eager to improve the infrastructure of your business. BrightFlow offers IT consulting to help your business’s IT infrastructure, security, and processes stay up to date with the latest advancements. ANeed consulting instead? BrightFlow offers IT consulting for your high-level business needs and can recommend a solid, actionable plan to take you where you want to go.

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VOIP Charlotte NC

Voice over IP has become a popular solution in recent years because of it’s affordability and scalability. With BrightVoIP, your business can make inbound or outbound calls and video calls from any desktop or mobile device at extremely cost-friendly prices. Increase your business’s connectivity and collaboration, plus receive exceptional tech support, all while reducing costs. Learn more about VoIP for Business.

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IT msp in Charlotte NC

Office 365 Management Services Charlotte NC

The demand for Office 365 management is high and our experts are ready to help. We provide the flexibility you need across your entire infrastructure. With Office 365 in the cloud, your team will always be up to date with the latest offerings. We simplify IT management with an easy-to-use platform and cloud-based centralized tools to add users quickly, maintain settings, and manage licenses. Account creation or migration is a breeze and we fully optimize your operation by setting up and monitoring accounts, emails, and applications. There’s never been an easier way to streamline Office 365 for your business than with managed services with Brightflow.

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Cybersecurity Charlotte NC

Every day, cyberattacks become more common and more complex. Without an IT department, tech support of their own, or a managed service provider (msp), many businesses find themselves struggling to keep up with or even notice the changes in cybersecurity, causing 1 in 3 mid-size businesses to fall victim to data breaches. A company can only go so far on its own. With Brightflow, your business will stay ahead of cyber hackers by implementing preventative measures against malware, ransomware, and scams that are all specific to your business needs. Welcome to your cybersecurity transformation with Brightflow managed services.

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Cloud Services Charlotte NC

Empower your business with the cloud. With Brightflow, your business will enjoy all the benefits of our cloud services. Your company will enjoy decreased costs when you migrate to the cloud from the on-premise model. On top of that, we handle all the details of setting up your cloud and ensuring you have all of the applications and server space to run your business. Learn more about our cloud services and how they benefit businesses in Charlotte NC.

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Website Development & Hosting

BrightFlow Technologies offers web hosting and development services that keep your business active online. Our team can design, build, and support your website to create a beautiful online platform for your business.

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Our Process with New Clients

When we onboard your business, we look at your IT infrastructure through the following lenses:

Your Strengths: From an IT perspective, what systems are you utilizing that are working effectively?

Your Opportunities: What types of IT are not serving your business the most efficiently? Another way to look at this is, which systems are outdated or is there a better option that fits your business use-case?

Your Vulnerabilities: Are there any IT gaps we need to close? This could be IT systems that leave you exposed or a business process that isn’t utilizing technology currently.

Whether it’s recognizing your strengths, cleaning up inefficient systems and processes, or adding technology to your current operation, we document every part of the process. This way, you can easily access the details of our work and process. This includes all assets you utilize whether hardware, software, or system used in your business.

Our tech expert will come to your business to complete a full-scale IT audit for your entire operation. This gives us the blueprint to improve your IT infrastructure and ensure you have efficient systems in place.

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What can you expect from Brightflow?

As an managed IT service provider, you can expect the following from us:

Dedicated Support: You will work with a dedicated support expert during your onboarding who will…

Standardize Reporting: Set up reporting so they know what we’re doing.

Transparency: Share our documentation for any digital assets utilized or created.

The goal in all that we do is to ensure your business is making use of the best IT assets for your particular operation.

Our Charlotte Office

4475 morris Park Dr.

Suite B

Mint Hill, NC 28227

Phone: 704-585-1010

Office Hours: M-F 8 AM – 5 PM

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About Charlotte NC

Charlotte is the most populous city in North Carolina and is located near the border between North Carolina and South Carolina. It is a commercial hub for the state and hosts headquarters for several Fortune 500 companies including Bank of America, Lowe’s, and Nucor. It is also a major hub for technology companies. BrightFlow Technologies began in Charlotte in 2010 and has been growing with the city ever since.

managed it services in Charlotte NC

FAQs

Managed IT services involve enabling a third-party provider like Brightflow Technologies to manage all of your IT resources. Brightflow is responsible for ensuring that all of your IT processes work efficiently and securely so your business can operate.  

There is a long list of services that are included in our managed IT services. Some of the top-level services include network monitoring, data backups, cloud support, Microsoft 365 management, disaster recovery, IT consulting and support, cybersecurity, and VoIP services.

There are many benefits of using managed IT services for your business. Managed IT services with BrightFlow involve a brighter way of handling all IT-related issues for your business. BrightFlow has built a platform to bring peace of mind to all your IT and Cybersecurity needs. Your business will enjoy improved security and stability, 24/7 IT support, ensured compliance, and more. All of this at a stable cost that is lower than employing an in-house IT staff, while still utilizing IT industry experts.

Cloud services refer to the solutions that are stored on the internet. Microsoft 0365 is an example of a cloud service that you may be using today. Cloud Services that are secured through BrightFlow provide the advantages of mobility, data security, flexibility, and business cost reduction.

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.